Customer Contact Representative Interview Questions

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“Work History...
Why do/did you want to leave this job?
Describe your duties and responsibilities in your job?
What do/did you like most/least about your job?
Why did you take a break from the…”

“Your previous salary is twice as much as what we are offering. Can you accept working at our salary offer?”

“Name a good decision you made recently.”

“Name a time when you had to deal with an angry customer.”

“1. You are at work and experience a difficult to handle customer on the phone, one who calls you some ugly names, what would you do?
2. You see an employee stealing confidential information about…”

“Name a time where you went above and beyond for a customer.”

“Applied Learning...
When faced with a change in a system (and/or process/procedure) how did you learn and then apply the new information? Provide a specific example.
Tell me about a time when you…”

“Work Standards......
Tell me about a time you disagreed with your manager's decision/direction. What did you do? What was the result?
Tell me about a time when you had to refer to guidelines to…”

“Give an example of a previous experience with a upset customer, how did you get through it?”

“Decision Making.....
What sources of information have you used to solve problems? Tell me about a time when you used one or more of those sources. (Listen for effective use of information.)

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