Customer Contact Representative Interview Questions

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“Work History...
Why do/did you want to leave this job?
Describe your duties and responsibilities in your job?
What do/did you like most/least about your job?
Why did you take a break from the…”

“Name a good decision you made recently.”

“Name a time when you had to deal with an angry customer.”

“They did not ask me any questions other than if the hours were acceptable. They asked me if I had any questions and I asked them I asked them if they had any questions and they said no my resume…”

“Your previous salary is twice as much as what we are offering. Can you accept working at our salary offer?”

“1. You are at work and experience a difficult to handle customer on the phone, one who calls you some ugly names, what would you do?
2. You see an employee stealing confidential information about…”

“Applied Learning...
When faced with a change in a system (and/or process/procedure) how did you learn and then apply the new information? Provide a specific example.
Tell me about a time when you…”

“Name a time where you went above and beyond for a customer.”

“Work Standards......
Tell me about a time you disagreed with your manager's decision/direction. What did you do? What was the result?
Tell me about a time when you had to refer to guidelines to…”

“Decision Making.....
What sources of information have you used to solve problems? Tell me about a time when you used one or more of those sources. (Listen for effective use of information.)

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