Customer Experience Representative Interview Questions

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“Tell me about a difficult customer you had?”

“Tell me about yourself...the usual. No good questions...everyone was distracted, all over the place, didn't ask a single good question and did not have the ability to carry a conversation and...”

“What would your past supervisors/managers say about you? Would they be willing to be used as a reference?”

“Tell me about a time when it took longer than expected to help a customer? How did you handle it? What was the outcome?”

“Tell me a little bit about your resume”

“Name a time when you weren't able to meet your goal at your previous employer”

“Have you had conflict with a co-worker before and tell me the results of that conflict?”

“Tell me about a time you had to deal with a angry customer”

“Can't remember but typical scenario "what if" questions”

“Tell me about a time that you had to deal with a upset customer and how did you handle it.”

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