Customer Relations Interview Questions

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“Can I work unsupervised.”

“Tell me about a time when you had to convince another group/department to do something they didn't want to do.”

“Well I have tons of experience in Customer Relations so I could probably go? right in without training. My interviewer had a sense of humor but knew when to get to business!! He did ask me what I…”

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“Skills, strengths, weaknesses, etc.”

“What are your greatest strengths/weaknesses?
STAR Interview/behavioral questions?
Provide an example of an instance in which you were forced to manage a difficult client and how did you…”

“What would you do given a certain situation with an angry customer?”

“How would you handle a customer yelling at you on the phone over a bad dealership experience?”

“"Please provide examples that demonstrate your knowledge of customer service standards, principles, practices and techniques; including marketing principles and practices. "”

“Nothing out of the ordinary - just verbally affirming what was already on my resume.”

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