Customer Retention Interview Questions

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“It was an unexpected answer from me that helped me pass the interview. He asked, "Would you go to work even when you're sick?"”

“How many times should you be tardy or absent in the 1st 90 days?”

“How many football fields are there in the United States?”

“Why would I want to stay with this client when they charge a lot for a service I do not use often?”

“"What is your workplace personality?"”

“What are the steps you would take (in order) to diffuse an angry customer?”

“Give us an example when you had to deal with a difficult customer”

“How would you handle an irate cx that wants to cancel his/her account?”

“Give us an example of a time where you disagreed with you Boss, and what did you do? What was the outcome?”

“Tell me a time where you had to sell something to a person that really wasn't interested in it?”

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