Customer Retention Interview Questions

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“It was an unexpected answer from me that helped me pass the interview. He asked, "Would you go to work even when you're sick?"”

“Why would I want to stay with this client when they charge a lot for a service I do not use often?”

“What are the steps you would take (in order) to diffuse an angry customer?”

“Give us an example when you had to deal with a difficult customer”

“Give us an example of a time where you disagreed with you Boss, and what did you do? What was the outcome?”

“Tell me a time where you had to sell something to a person that really wasn't interested in it?”

“none. pretty standard for a customer rep. position.”

“Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.”

“There were none, interview was pretty standard.”

“How would you sell this alarm clock to a customer over the phone?”

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