Customer Service Advisor Interview Questions

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“No difficult questions asked. Just am I comfortable working in a call center environment?”

“Trying to explain why I would be good in this position even though I didn't have a ton of automotive experience was the most difficult thing for me.”

“How would you calm a customer who is severely upset?”

“It's been so long that I can't remember if there was anything difficult. The interview was very straight forward, more about my skills and abilities and what the job duties entailed and if I felt I...”

“There weren't really any questions it was more of just a chat with the interviewer obviously the basics, when can you start all that. Other than the basics nothing really crazy.”

“What are the difficulties you anticipate encountering with this position, and how would you handle them?”

“How do you handle difficult customers?”

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