Customer Service Agent Interview Questions

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“What would you do in a situation where a client is asking for help but you don't know about the product that he or she wants.”

“Nothing out of the ordinary. Process very smooth.”

“What did I like most about my current job.”

“The most difficult questions came when asked about some of my co-workers. I had become great friends with most all of them. With the exception of a new hire.”

“Are you able to stay if your flight is delayed?”

“Why do you want to work for Teleflora?”

“Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?”

“There was not a difficult question”

“They ask you to solve a random bad moment with a customer in a hypothetical situation that they create.”

“Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios”

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