Customer Service Agent Interview Questions

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“Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios”

“They ask you to solve a random bad moment with a customer in a hypothetical situation that they create.”

“There was not a difficult question”

“Tell me about a time when you heard a co-working talking bad about someone else. What did you do, and did you find it valuable?”

“Why do you see yourself as a salesman?”

“Talk about a time you had problems with a coworker.”

“Tell me about a time when a customer using profanity with you, and how did you handle it?”

“How do you work working your time in order to be on time for appointments?”

“What is the worse part of you current job?”

“Tell me what you know about this store”

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