Customer Service Agent Interview Questions

(Posted anonymously by job candidates)

173 Interview Questions: 3140 of 173 Sort by  

Mar 28, 2014

Interview Question for Anonymous at Spirit Airlines:

“Give example of a time you were criticized at work and how you handled it?”


Mar 28, 2014

Interview Question for Anonymous at Etech:

“Nothing really. They asked your typical questions. I always hate the "What is your worst quality question"”


Mar 26, 2014

Interview Question for Anonymous at Xerox:

“"Are you willing to work in a BPO (business process outsourcing) environment as a call center agent for a major mobile wireless company?" I did not realize that I would be an indirect agent for…”


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Mar 23, 2014

Interview Question for Anonymous at Southwest Airlines:

“Non of the questions was difficult just make sure you smile and be bubbly because thats what they are looking for.”


Mar 12, 2014

Interview Question for Anonymous at Mercury Air Group:

“Even thou your experienced in this industry they ask about strength and weaknesses.”


Mar 10, 2014

Interview Question for Customer Service Agent at Southwest Airlines:

“Standard interview with no difficult questions, just be prepared with stories of past customer service experiences and be a bit bubbly.”


Feb 28, 2014

Interview Question for Customer Service Agent at Alaska Airlines:

“We were given scenarios to read to the group and then explain how we would handle the situation. Then one of the interviewers would challenge your answer.”


Feb 25, 2014

Interview Question for Customer Service Agent at SkyWest:

“It was all mostly behavioral questions that comes with any job in customer service.”


Feb 21, 2014

Interview Question for Anonymous at Teleflora:

“Why do you want to work for Teleflora?”


Feb 21, 2014

Interview Question for Customer Service Agent at British Airways:

“What job do yuo expect to be doing in 5 years?”