Customer Service Agent Interview Questions

(Posted anonymously by job candidates)

172 Interview Questions: 4150 of 172 Sort by  

Feb 14, 2014

Interview Question for Customer Service Agent at SYKES:

“If you are unprepared for the test, it may throw some of guard.”

Feb 2, 2014

Interview Question for Anonymous at Stream Global Services:

“Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios”

Jan 29, 2014

Interview Question for Customer Service Agent at Viking River Cruises:

“What do you know about cruising”

Jan 29, 2014

Interview Question for Anonymous at Delta Air Lines:

“They were really easy. They asked "How did you handle a stressful situation?" "How long did you work at your last 2 jobs?" and "What makes you think you are a good person for the job?"”

Jan 28, 2014

Interview Question for Customer Service Agent at Convergys:

“straight forward”

Jan 27, 2014

Interview Question for Anonymous at US Airways:

“all really simple questions”

Jan 24, 2014

Interview Question for Inbound Customer Service Agent at Alorica:

“Tell me about a time when you had to deal with an irate customer? How did you deal with this customer and when would you chose to involve your supervisor?”

Jan 20, 2014

Interview Question for Anonymous at Delta Air Lines:

“The most unexpected question would possibly be what how would I handle an irate or out of control customer.”

Jan 13, 2014

Interview Question for Customer Service Agent at Frontier Airlines:

“Very easy questions, typical.”

Jan 11, 2014

Interview Question for Customer Service Agent at Convergys:

“None of the questions were difficult or unexpected. The hardest one for me to answer was "What was your most difficult phone call."”

Glassdoor is your free inside look at Customer Service Agent interview questions and reviews. All 172 interview questions posted anonymously by employees and interview candidates.