Customer Service Analyst Interview Questions

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“How do you handle difficult people?”

“Have you ever had experiences with angry customers?”

“there wasn't any difficult or unexpected questions...just "tell me a time when" etc.”

“What is the hardest decision you've made at a workplace?”

“What would you say is more important: Closing a ticket or Solving the bottom line problem.”

“There were few important questions asked. My interview seemed to be more of a pre-screening, despite the enormous amount of actual pre-screening!”

“They did not ask any difficult question on the phone interview.”

“what would you do if someone got irate”

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