Customer Service and Problem Resolution Representative II Interview Questions

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“They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage…”

“Tell me about a time when you had an irate customer?
Describe good customer service?
How do you handle a situation when you are going to be late for work?
Mock sales / role playing scenario - I…”

“Which shift would I be available to work.”

“Interviewer unwilling to consider interviewing someone who lived out of state.”

“It is my opinion that there were no really difficult or unexpected questions to answer.”

“The interview process itself did not pose any particular differentiations from any other customer service related position interview.”

“Interviewer barely asked me any interview questions, she only asked about my past experience. This was the easiest interview I have ever had.”

“Name a time when you dealt with a difficult customer.”

110 of 13 Interview Questions