Customer Service and Problem Resolution Representative II Interview Questions

(Posted anonymously by job candidates)

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Convergys Interviews

11 Customer Service and Problem Resolution Representative II Interview Questions and Reviews

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11 Interview Questions: 110 of 11 Sort by  

Jan 18, 2014

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Which shift would I be available to work.”

Jul 20, 2013

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“The interview process itself did not pose any particular differentiations from any other customer service related position interview.”

Apr 29, 2013

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage…”

Mar 6, 2013

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Basic technical questions”

Jan 15, 2013

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Interviewer unwilling to consider interviewing someone who lived out of state.”

Aug 10, 2012

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Interviewer barely asked me any interview questions, she only asked about my past experience. This was the easiest interview I have ever had.”

Aug 2, 2012

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Where do you see yourself in X years?”

May 25, 2012

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Are you comfortable with upselling products?”

May 25, 2012

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“Name a time when you dealt with a difficult customer.”

Apr 24, 2012

Interview Question for Customer Service and Problem Resolution Representative II at Convergys:

“what have you sold”

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