Customer Service and Sales Interview Questions

(Posted anonymously by job candidates)

114 Companies: 13 of 114

Wells Fargo Interviews

15 Customer Service and Sales Interview Questions and Reviews

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Bank of America Interviews

13 Customer Service and Sales Interview Questions and Reviews

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T-Mobile Interviews

7 Customer Service and Sales Interview Questions and Reviews

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154 Interview Questions: 110 of 154 Sort by  

Jul 21, 2014

Interview Question for Customer Service and Sales Representative at Wells Fargo:

“What do you value more customer service or sales?”


Jul 17, 2014

Interview Question for Sales Associate (Customer Service, MJM, Jewelry, POS) at Kohl's:

“Giving examples of times you were, i.e. upset by a person, how you helped someone in a bad place turn in around, etc.”


Jul 12, 2014

Interview Question for Customer Service Sales Representative at CB&S International:

“Would you be able to lead a sales team.”


Jul 12, 2014

Interview Question for Customer Service Sales Representative at CB&S International:

“Are you interested in starting your own business?”


Jul 8, 2014

Interview Question for Sales/Customer Service - Part Time at The Home Depot:

“Lots of "what would you do if.." questions on the both the screening and in person interview.”


Jul 8, 2014

Interview Question for Customer Service and Sales Representative at Wells Fargo:

“Describe a situation where you had a customer that was irate. What did you do to calm that customer?”


Jun 24, 2014

Interview Question for Customer Service Representative/Sales at State Farm:

“Depending on the agent there aren't any unexpected questions, besides how long you plan on being with the company. Most agents don't want to hire someone for a seasonal job while school is out.”


Jun 11, 2014

Interview Question for Customer Service Sales Team Manager at Bank of America:

“Describe a situation where you had to discipline an employee; what was the result?”


Jun 8, 2014

Interview Question for Anonymous at AT&T:

“all of the questions are straight forward and usual call center questions the main thing they want to hear you say is that you will accept ownership of the call and fix the issue. and show a…”


Jun 5, 2014

Interview Question for Anonymous at J. C. Penney:

“How would you handle angry customers ?”