Customer Service and Sales Representative Interview Questions

“Basic interview questions, emphasized on sales”

“I was asked to read a script, which was easy. The hard part was simulating a sales call. For the simulation I was given a script and told to sell the interviewer on a phone upgrade, which I did by…”

“Tell me a time when you went above and beyond your duties at work.”

“How will Wells Fargo Help you in your career?”

“How would you help customers find exactly what they need, even if you didn't know the answer to their question?”

“Frankly, I was not expecting to be asked "How do you solve a complex problem," "How do you deal with a stressful situation," and "What was a specific time you had a stressful situation," all…”

“None really. Questions are standard.”

“Tell me about a time when you did not meet metrics or goals. What did your supervisor do/say. What did you do in response and the final outcome.”

“Sorry, can not remember specific questions...”