Customer Service Associate II Interview Questions

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“How would you assist a customer that said they did not need help and was just looking?”

“How would you handle a difficult customer?”

“Think of a recent time you made a mistake, how did you handle it and react to fix it?”

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“Choose a product from an area in your expertise and tell me how you would sell it to a customer.”

“They of course asked what is you're biggest weakness.”

“Tell me about a time you went above and beyond or out of your way to help a customer.”

“What qualities do you find important in order to ensure excellent customer service?”

“Tell me about a time when you failed at something and how you corrected it.”

“(They ask you to rate your knowledge of most deptartments in the store, and then ask you to engage in a role play scenerio)

Well it sounds like you are most knowledgable in the…”

“What made you apply to Lowe's?”

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