Customer Service Interview Questions

“They were terrible around my school schedule.”

“Discuss a time where you had a difficult customer experience and what was the outcome?”

“Discuss a time where you took on additional responsibility in addition to your regular routine that involved time constraints?”

“Discuss a time where you had to lead a group through a difficult situation and what happened?”

“Talk about when you made a decision that ultimately proved to be wrong and what was the outcome?”

“Discuss a time where you had difficulty interacting within the organizational structure and what challenges did it present?”

“Standard questions for interviews. Asked about where I could see myself in 5 years.”

“How would you handle a guest who paid first class for their tkt and the flight was cancelled and they needed to reach their destination on time?”

“The random scenario questions.”