Customer service Interview Questions

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“Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them?”

“Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved...”

Concierge at Apple

Apr 6, 2009
1 of 1 found helpful

“What's your favorite thing about an angry customer?”

“What will you do when you face an angry customer?”

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“How would you help a customer that is preparing to take their GRE in 3 months?”

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“If there is a rude member calling, how would you handle it?”

“how did you deal with unhappy customers?”

“There are no difficult or unexpected questions. This is not a job for everybody, although most people could do it. If you would deny your social life, or if you do not even possess a social life...”

“How do you see yourself fitting into jewelry sales from clothing retail?”

“Tell me about a time you had to deal with a difficult customer. What did you do? Were you able to resolve the issue.”

110 of 221 Interview Questions