Customer service Interview Questions

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“What would you do if a associate is not giving the energy the company to requires?”

“What makes you a good sales associate?”

“When dealing with customers, how would you handle a VIP?”

“Describe a situation where you provided excellent customer service.”

“Describe a situation where you went above and beyond for your customer?”

“"Describe a situation in which you've had to handle a customer shoplifting"”

Trainer at DCS

Jun 6, 2012

“how would you deal with an irate customer?”

“What was your wage at your previous position, and if it is less than what you would make here, will it be sufficient and WHY?”

“Please explain a time when you had to solve a difficult problem”

“Let's say you work in a department that requires one-on-one customer service. You begin to help one customer when another customer asks for assistance. You hear your supervisor call for your…”

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