Customer service Interview Questions

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“Why do you want this job...you seem overqualified...”

“The questions on Customer Service were probably the hardest, I haven't worked in Retail since college so I struggled a bit with examples of what good Customer Service looks like.”

“How would you handle a difficult patient calling about their insurance not paying for a wheelchair?”

“What was your most difficult sale and how did yo handle it?”

“If you had a customer that said they were very unsatisfied with their experience, how would you handle it?”

“Name a time when you had an upset customer and how you handled it.”

“unexpected - why do you work for the company? it was unexpected because it just seems like it should go without saying for most people who apply to move up - not so much money, but the next step…”

“You are asked explain what you would do if someone was being rude to a customer? Would you tell?”

“Tell me about a time at work when you encountered a difficult situation. How did you handle it?”

“If there is a long line of customers who were all unsure of what to order, how would you go about speeding up the line?”

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