Customer Service Lead Interview Questions

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“what would you do if a customer has returned an item for $10 or more without a receipt”

“Explaining what I would do in a situation where I had to coach and develope one of my agents”

“if I were stuck on an island and could only have 3 things what would they be.”

“Please give us an example of when you received poor customer service, and how did you feel about it? How was the issue eventually resolved?”

“I was asked how I would handle someone who was having difficulty fulfilling their role as customer service representative.”

“Why I felt I would be good for the position.”

“what fruit or vegetable would you be?”

“What is Prilosec used for?”

“the managers spy on you on break press mute please. Sometimes the hours are not consistant you have to make leads on each call so its also sales.”

“What was the most difficult sale? How did you overcome the objection and how can you translate that to banking?”

110 of 30 Interview Questions