Customer Service Professional Interview Questions

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“All of the questions were pretty standard and straightforward interview questions.”

“Why are you best qualified for this job?”

“Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.”

“Name a time you went above and beyond for a customer.”

“Name a time you made a mistake at work, what happened and what was the outcome.”

“So how did you find out about this company?”

“have you ever worked in a call center environment?”

“How would you respond to xyz customer care question (whether that was about products offered, products being sold, company policies, etc) l.”

“She simply asked, "do you want this job or not?". Mind you it was not the face to face interview yet.”

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