Customer Service Professional Interview Questions

(Posted anonymously by job candidates)

11 Companies: 13 of 11

Blue Cross and Blue Shield of North Carolina Interviews

12 Customer Service Professional Interview Questions and Reviews

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H&R Block Interviews

8 Customer Service Professional Interview Questions and Reviews

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American Express Interviews

5 Customer Service Professional Interview Questions and Reviews

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31 Interview Questions: 110 of 31 Sort by  

Aug 19, 2014

Interview Question for HOME BASED SERVICE - Customer Care Professional at American Express:

“The scenarios where you are given a difficult customer to deal with.”


Aug 9, 2014

Interview Question for Customer Service Professional at Blue Cross and Blue Shield of North Carolina:

“I didn't have any difficulties answering any of the question, they where straight forward.”


Jul 23, 2014

Interview Question for Customer Service Professional at Blue Cross and Blue Shield of North Carolina:

“What departmental processes changes did you find difficult to adhere to?”


Jul 3, 2014

Interview Question for Customer Service Professional at Blue Cross and Blue Shield of North Carolina:

“It's difficult to answer this question because on each page of the interview paper they write on, there are 4 questions that the interviewer can ask you. He/She just chooses the one THEY want to ask…”


Jul 3, 2014

Interview Question for HOME BASED SERVICE - Customer Care Professional at American Express:

“one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question…”


Jun 29, 2014

Interview Question for Customer Service Professional at Blue Cross and Blue Shield of North Carolina:

“Behavioral questions can be difficult if not considered thouroughly before answering.”


Jun 11, 2014

Interview Question for Anonymous at H&R Block:

“Nothing out of the ordinary.”


May 14, 2014

Interview Question for Anonymous at Blue Cross and Blue Shield of North Carolina:

“Name a policy you did not agree with and what did you do about it?”


May 6, 2014

Interview Question for Anonymous at Bright House Networks:

“VERY typical questions: tell me about a time when you handled a difficult customer, what should you say to an upset customer, what is the 'right' answer for any customer, etc...”


May 5, 2014

Interview Question for Anonymous at American Express:

“The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though…”