Customer Service REp Interview Questions

“Tell me about your flaws. Very generic questions”

“"Tell me how you handled a difficult experience with a medical issue or customer service issue, how did you handle that situation?"”

“n/a”

“"Tell me of a time when you had to go outside your normal duties to take care of a customer or problem"”

“Very important question and one that carries alot of weight would be, "how would you handle a difficult customer?". This will show the interviewer what problem solving abilities and patience you will…”

“Unexpected question .. also difficult because supervision was almost constant. Describe a time you had to handle a problem without the presence of a supervisor? I knew my prev role well enough to…”

“Name a time you experienced a significant change in the workplace in how it affected you..I had a definite example however it required more detail of how the issues affected me...In answering the…”

“How would you handle an angry customer coming in and yelling at you?”

“Name a time in your work history, where you have had to deal with an unexpected situation from a customer (angry, upset) and how did you handle it?”