Customer Service REp Interview Questions

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“If there is a rude member calling, how would you handle it?”

“Tell about a difficult situation and how you overcame it.”

“"What in this company interest's you."”

“If you were a kitchen appliance, what would you be?”

“The most difficult question was about dealing with irate customers who were unhappy about the way their claim was handled. I had not had much call center experience, so I had to adapt another…”

“Why do you want to work for this company?”

“How did you show excellent customer service previously?”

“Would you be able to lead a sales team.”

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“What kind of customer service skills do you have to offer?”

“How would you handle a irate customer?”

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