Customer Service Representative (CSR) Interview Questions

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“If both a taxi and a limo were priced the exact same, which one would you choose?”

“There was only the one question. And that was to sell somthing to her.”

“When you experienced a tough customer, how did you handle him or her?”

“Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer.
Give an example of when you could not help a customer…”

“I was asked if I had customer service experience and how my computer and phone skills ranked.”

“What was the hardest decision you had to make while dealing with a very angry customer?”

“These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't…”

“What types of attitudes make you angry”

“Tell me about a time when you dealt with a difficult customer. What was the outcome?”

“How do you feel about working with the Military?”

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