Customer Service Representative (CSR) Interview Questions

(Posted anonymously by job candidates)

3,420 Interview Questions: 1120 of 3,420 Sort by  

Aug 16, 2014

Interview Question for Customer Service Representative at WEBPASS:

“Average questions, what is a router, what is a modem, etc.”


Aug 15, 2014

Interview Question for Customer Sales and Service Representative-Auto Insurance at USAA:

“Describe a time when you were criticized by your co-worker or a supervisor, what was the situation and how did you resolve it? I said I was never criticized as a matter of fact I was promoted in my…”


Aug 15, 2014

Interview Question for Customer Service Representative at Sears:

“What type of service do you manage?”


Aug 14, 2014

Interview Question for Customer Service Representative at Time Warner Cable:

“Standard questions with multiple choice answers.”


Aug 14, 2014

Interview Question for Customer Service Representative at L.L. Bean:

“What kind of obstacle have you had to overcome with a customer?”


Aug 13, 2014

Interview Question for Customer Service Representative at Progressive Insurance:

“All situational questions”


Aug 12, 2014

Interview Question for Customer Service Representative at The Hartford:

“There is an abidance of call centers in San Antonio, why would you want to work at this one?”


Aug 12, 2014

Interview Question for Customer Service Representative at Alta Resources:

“No difficult question. Mostly more behavior based question. Tell Me a time when you had a co-worker not pulling their weight.”


Aug 12, 2014

Interview Question for Customer Service Representative at Consumers Energy:

“Name a time when you didn't agree with company policy. What is your weakness? How do you deal with difficult customers? Is there anything in your life that would prevent you from being available at…”


Aug 12, 2014

Interview Question for Customer Service Representative at Shutterfly:

“Interview consisted of questions related to customer service work experience: type, ability, and technology used.”