Customer Service Representative (CSR) Interview Questions

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“What do you think some of the most important parts of selling are?”

“Do you think you can do it?”

“Tell me a time when you had to handle a difficult customer.”

“What does the word empathy mean?”

“I was asked a question about customer service.”

“Did you have a chance to read the entire email that you received?
What stood out most to you in the email?”

“What can you bring to the team as a new individual? Your strengths and or weaknesses? (Elaborate on this they analyze Everything)”

“How would you solve a signal distribution problem customer call?”

“Name a policy at a former job that you didn't agree with, and what you did in response?”

“How do I know that you wouldn't accept a position from a totally different company if you were called upon by a recruiter, and offered $10k or $20k more per year?”

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