Customer Service Representative II Interview Questions

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“Interviewer unwilling to consider interviewing someone who lived out of state.”

“Not worth the interview in Denver's office”

“No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.”

“Tell me about a time when you had an irate customer?
Describe good customer service?
How do you handle a situation when you are going to be late for work?
Mock sales / role playing scenario - I…”

“Sale something to me in the room.”

“How did you deal with a difficult co worker”

“Can you explain to us a situation where you de-escalated an upset customer?”

“How would you handle a difficult customer?”

1120 of 74 Interview Questions