Customer Service Representative II Interview Questions

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“What experience do you have with customer service?”

“Tell us a time you were able to achieve a difficult sale and what was the outcome?”

“I don't think I ever felt their questions were unexpected or difficult. Pretty basic. What kind of experience do you have? How do you feel about working on the phone all day? etc etc.”

“"Explain how you were previously unable to do your job without the tools you needed."”

“Do you smoke? (Unexpected, not difficult.)”

“Name a time when you dealt with a difficult customer.”

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