Customer Service Specialist Interview Questions

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“Sell me this pen.....”

“Am I willing to fulfill their expectations?”

“How would you deal with an employee and customer theft?”

“pretty standard stuff: Why Nordstrom? Talk about an experience with a difficult customer? Where do you see yourself in 5-10 years?”

“If you could be a super hero, who would you be or what power would you have?”

“How would you sell this jacket? (could be another piece of equipment, but usually a jacket because most people can relate to needing a jacket)”

“"Do you have any questions for me?" Seriously.”

“tell me about a time when you had to tell a customer a project was not completed on time. How did you handle it and what was the outcome?”

“Why did I want to leave sales when there was so much more potential to make money there”

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