Customer Service Team Leader Interview Questions

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“Tell us about a time when your integrety came into question?”

“About to go over a labor budget and suggested splitting people's shifts up for a single day. How would you explain it to the team?”

“Don't remember the exact scenarios, but the one with the most opportunity to trip up was something along the lines of "what would you do if your boss spear-headed a project with huge exposure and…”

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“"Everyone says that they are reliable, honest, hardworking... how do you describe yourself without using those 3 words?"
"Define harassment and racism"”

“Have you delt with a difficult customer before? If so how did you handle the situation?”

17 of 7 Interview Questions