Customer Services Agent Interview Questions

(Posted anonymously by job candidates)

84 Companies: 13 of 84

Delta Air Lines Interviews

33 Customer Services Agent Interview Questions and Reviews

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Southwest Airlines Interviews

11 Customer Services Agent Interview Questions and Reviews

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US Airways Interviews

7 Customer Services Agent Interview Questions and Reviews

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147 Interview Questions: 110 of 147 Sort by  

Apr 10, 2014

Interview Question for Agent Customer Service Representative at Liberty Mutual Insurance:

“Typical behavioral questions. There were no trick questions.”

Apr 9, 2014

Interview Question for Customer Service Agent at Southwest Airlines:

“I guess the only unexpected question was what was my weakness.. I had to really stop and think about it”

Apr 7, 2014

Interview Question for Customer Service Agent at DialAmerica:

“There are all kinds of full time jobs out there why do you want to work here?”

Apr 4, 2014

Interview Question for Customer Service Agent at Alaska Airlines:

“Everybody had different questions. I believe my card asked me what would I do if a customer was short of money by only three dollars. After I answered they then asked me what if she does it all the…”

Mar 28, 2014

Interview Question for Customer Service Agent at Spirit Airlines:

“Give example of a time you were criticized at work and how you handled it?”

Mar 28, 2014

Interview Question for Customer Service Agent at Etech:

“Nothing really. They asked your typical questions. I always hate the "What is your worst quality question"”

Mar 26, 2014

Interview Question for Customer Service Agent at Xerox:

“"Are you willing to work in a BPO (business process outsourcing) environment as a call center agent for a major mobile wireless company?" I did not realize that I would be an indirect agent for…”

Mar 23, 2014

Interview Question for Customer Service Agent at Southwest Airlines:

“Non of the questions was difficult just make sure you smile and be bubbly because thats what they are looking for.”

Mar 12, 2014

Interview Question for Customer Service/Import Agent at Mercury Air Group:

“Even thou your experienced in this industry they ask about strength and weaknesses.”

Mar 10, 2014

Interview Question for Customer Service Agent at Southwest Airlines:

“Standard interview with no difficult questions, just be prepared with stories of past customer service experiences and be a bit bubbly.”

Glassdoor is your free inside look at Customer Services Agent interview questions and reviews. All 147 interview questions posted anonymously by employees and interview candidates.