Department Manager Customer Service Interview Questions

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“Not much difficulty if you know how to paint a picture of the perfect interaction. Most difficult question is how did you mess up last and how did you resolve it.”

“What does Customer Service mean to you?”

“None, really. You have to expect all of the questions you heard, seen or read about in these times. Worst traits they ask, most challenging mgmt situation, job you didn't like, yada yada...”

“How would you describe your approach to challenging people?”

“Describe an experience where you had to build concensus with peers and superiors to be successful.”

15 of 5 Interview Questions