Department Manager Interview Questions

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“Tell me about a time when you had to sell to another associate?”

“describe a moment when a customer got you upset?”

“Describe a situation in the past that involved you having to go to extraordinary measures to help a customer?”

“Name a time you disagreed with your supervisor's directions. What was it? What did you do? What was the outcome?”

“Reasons for leaving previous company, with multiple follow ups about negative experiences. Possibly looking for negative attitudes.”

“How to improve the department.”

“One which was rather odd: have you ever been in a fist fight at work?”

“How would you handle employee conflict.”

“Describe a time when you lead a team to a goal and how did you achieve the goal on time.”

“Tell us about your experiences with retail theft.....”

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