eBay Customer Service Representative Interview Questions & Reviews

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Updated Jan 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	50%
Neutral	50%
Negative	0%

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3.0

Average Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Nov 2011 (took 4 weeks)

Called about 1 month after applying. Asked basic questions like describing an instance when you had to provide excellent customer service in a stressful environment and to describe strengths and weaknesses.

Interview Questions

What are your strengths and weaknesses

Answer Question

Describe a situation in which you provided excellent customer service

Answer Question

Reason for Declining

Interfered with my school schedule

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2011 in Draper, UT (took 4+ weeks)

Had an interview over the phone asking basic questions. After phone interview I took a typing test and had a 1:1 interview. Very simple.

Interview Questions

Describe a situation where you ran into confrontation with a co-worker and how you resolved it

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.