eBay EBay Customer Service Representative Interview Questions & Reviews

Interviewed May 2010 in Draper, UT (took 2 weeks)

I attended an open house and waited 45-60 minutes for my turn to meet with a recruiter. The recruiter basically wanted to know what my experience was with working with customers, what type of customer service experience and for how long. They were looking for at least two years of customer service experience, whether it's face to face or telephone experience, it didn't seem to matter. After they determined that I had the two years of customer service experience, they scheduled a time for me to come back for an interview. Two-five days later I came back and they had me take their skills test which consisted of clearing cache and cookies and being able to make different search engines the main page and then a typing/accuracy test. If you pass that you get a 1:1 interview. They are looking for employees that regularly buy and sell on eBay. The people that work there are a bit like hippies with lots of tatoos. Its a great place to work if you don't mind working weekends, holidays and night shifts. It's difficult to alway have Monday-Friday day shifts. Typically they lure you in with a great shift then once you've been there a year they give you a crappy shift. Their management has favorites and if your a favorite you've got it made.