eBay Enterprise Customer Service Representative Interview Questions

Updated Jul 14, 2015
10 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Brunswick, GA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 4 days. I interviewed at eBay Enterprise (Brunswick, GA) in May 2011.

Interview

Group interviews, very easy and not stressful at all. There were approximately 10 people in the interview and 2 interviewers. We were told a little about the company and the vertical in which we would be interviewing for, then we were asked open questions in general in which anyone could jump in to answer. I suggest that you be forward and don't just sit there and let others answer, this is a customer service position and you need to be outgoing and not timid in order to be hired.

Interview Questions

  • Name a time you went above and beyond to help a customer.   1 Answer

Other Interview Reviews for eBay Enterprise

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Brunswick, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at eBay Enterprise (Brunswick, GA) in November 2011.

    Interview

    The only thing I remember is that it was a group interview. Not hard at all just be yourself..The only thing I remember is that it was a group interview. Not hard at all just be yourself..

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at eBay Enterprise (Melbourne, FL) in September 2014.

    Interview

    Applied via the website and got a phone call the next day to setup an interview at the end of the week The interview was quite easy, just completed online assessments and background check before the day. Came in with my resume in hand and then got interviewed for the position.

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Eau Claire, WI
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at eBay Enterprise (Eau Claire, WI).

    Interview

    One interview. You're called in as a group and asked about 3-4 interview questions. Everyone in my group was hired.

    Interview Questions

    Negotiation

    There was no negotiation.

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at eBay Enterprise (Melbourne, FL) in September 2011.

    Interview

    When I first interviewed (in 2011), I had answered an ad placed directly by GSI Commerce on the EmployFlorida job board. I was called with an interview appointment - and informed it would be a panel interview. There were multiple interviewers across the table from multiple prospective employees, and each prospective employee answered the same questions in rote from the panel. The following year (2012), the company had farmed out the application process to an employment agency, and it was bungled several times. I went in initially and filled out the application at the employment agency, then waited for an interview appointment. In the meantime, various offices of the same employment agency began calling me asking if I would like to come in and fill out an application. I kept telling them I had already done that and was waiting for an interview appointment. Finally - after a couple of weeks of this, I went by the original employment office and found out they just hadn't done anything with my application and they set up an interview for me then.

    Interview Questions

    • The questions weren't particularly difficult. I think they just want to hear if you speak clearly and with good grammar, and if you come across as having an alert, interested demeanor. The only one I remember was to describe a time when I had to handle a situation at work for which there had been no training.   1 Answer

    Negotiation

    There's no negotiation. It's a simple at-will seasonal position with fairly decent pay.

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Eau Claire, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at eBay Enterprise (Eau Claire, WI) in August 2011.

    Interview

    After taking a computer test you are called back for a group interview, approximately 5 prospective employees at a time. They asked all of the "canned" questions such as "Give us an instance where you were able to change someone's mind" or "What is your greatest strength/ biggest weakness" The interview process was fairly straight-forward although a bit hectic.

    Interview Questions

    • No unexpected questions, it was like they took an interview script from the internet.   Answer Question

    Negotiation

    No negotiation - basically a "take-it or leave-it" type of job

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at eBay Enterprise (Melbourne, FL) in November 2011.

    Interview

    The hiring process at GSI is very simple. You complete an application online and then, if your skills match what they are looking for, you receive a call from a recruiter. The recruiter will give you basic information about the position, and ask you to take some online tests. These tests cover your basic computer skills (navigation, typing, etc.) and then you have a test that covers basic customer service skills. Once you take the test and you meet their requirements, you are called in for an interview. I had a group interview with 3 other people and two facilitators. The facilitators were current Supervisors or Team Leads in the department you are going into. They ask the usual questions, how do you deal with angry customers, what are your weaknesses, what are your strengths, etc. Once the interview was over I received a call from HR advising that I received the job and they offered me a choice of schedules.

    Interview Questions

    • None, all the questions were standard behavioral interview questions.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at eBay Enterprise (Melbourne, FL) in September 2011.

    Interview

    Professional and Pleasant

    Interview Questions

    • Can you tell us about a challenging situation at your last job.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Brunswick, GA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at eBay Enterprise (Brunswick, GA) in December 2010.

    Interview

    The company allows candidates to apply online or at the facility on their computers. After the initial application you will have to go to the site and sit through several computer based tests. You will be told at the end of testing how well you completed the tests. You will then be asked to either retest or setup an interview. You will be called in with be interviewed individually and then called in later to interview with a group. The group will be asked a set of questions and everyone must answer the same questions. You will then be called if they want to hire you.

    Interview Questions

    • Tell me about a time that you had to deal with an unpleasant task at work.   Answer Question

    Negotiation

    schedule

  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 3 weeks. I interviewed at eBay Enterprise in November 2010.

    Interview

    This is still on-going as it has taken three weeks of phone tag trying to get in touch with the HR department who insists they are "so far behind" with the seasonal hiring process. They seem very disorganized and could definitely use a seasonal hiring coordinator to make this a much smoother process and help both parties.

    Interview Questions

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