eBay Inc. Customer Service Representative Interview Questions

Updated Jul 27, 2014
Updated Jul 27, 2014
7 Interview Reviews

Interview Experience

Interview Experience

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16%
16%

Getting an Interview

Getting an Interview

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8%

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 daysinterviewed at eBay Inc..

Interview Details

The interview process was easy and comfortable. Went through a temp agency and they screened every hire. It wasn't a hard interview. Asked questions pertaining to customers. Also asked questions on different scenarios.

Interview Questions
Negotiation Details
easy
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for eBay Inc.

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Draper, UT
    Anonymous Interview Candidate in Draper, UT
    Application Details

    interviewed at eBay Inc. in December 2013.

    Interview Details

    Very easy questions, took a small test to make sure you were able to listen and type data at the same time. The overall process was very easy. The only thing that I have not liked so far is the back ground check is very extensive and they require proof of a lot of things.

    Negotiation Details
    There was none... They tell you the pay and all that in advance.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Draper, UT
    Anonymous Interview Candidate in Draper, UT
    Application Details

    I applied online. The process took 2 weeksinterviewed at eBay Inc..

    Interview Details

    Before an interview, they email you with some tests. Typing test, Internet test, and a basic quiz. Then they have you write down references, and make sure these people KNOW about it, because ebay emails them right away for the references to take a quiz about you. After you pass all that you get an interview. I thought my interview went well, and they said the would get back to me in a few days after checking my background and credit......still no call.....still no email...nothing....I had 8 people from their background check department emailing me because NO ONE communicated....finally they told me I didn't get the position..after 2 weeks...

    Interview Questions
    • When did you have to break the rules to make a customer happy...   View Answer
    No Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Draper, UT
    Anonymous Interview Candidate in Draper, UT
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at eBay Inc. in January 2011.

    Interview Details

    Had an interview over the phone asking basic questions. After phone interview I took a typing test and had a 1:1 interview. Very simple.

    Interview Questions
    • Describe a situation where you ran into confrontation with a co-worker and how you resolved it   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Draper, UT
    Anonymous Interview Candidate in Draper, UT
    Application Details

    I applied online. The process took 1+ weekinterviewed at eBay Inc. in August 2010.

    Interview Details

    Applied online, got a call for a interview. at interview took computer skills assessment test.

    Interview Questions
    • Describe a situation where you had to deal with a difficult customer   Answer Question
    Accepted Offer
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied through other source. The process took a dayinterviewed at eBay Inc. in July 2009.

    Interview Details

    I was a seller on eBay. eBay contacted me via email about joining them for their new investigations team. They asked for my phone number to call me. The phone interview lasted for about 20 minutes. They told me I would hear for sure the next day. They emailed the next day and said welcome to the team.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at eBay Inc. in November 2011.

    Interview Details

    Called about 1 month after applying. Asked basic questions like describing an instance when you had to provide excellent customer service in a stressful environment and to describe strengths and weaknesses.

    Interview Questions
    Reasons for Declining

    Interfered with my school schedule

    Declined Offer
    Neutral Experience
    Average Interview

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