eBay Inc.
3.3 of 5 1,041 reviews
www.ebay.com San Jose, CA 5000+ Employees

eBay Inc. Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

77%
11%
11%

Interview Experience 

60%
20%
20%

Interview Difficulty 

Average Difficulty
6 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Draper, UT

I applied online and the process took 1+ week - interviewed at eBay Inc. in August 2010.

Interview Details – Applied online, got a call for a interview. at interview took computer skills assessment test.

Interview Question – Describe a situation where you had to deal with a difficult customer   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Draper, UT

I interviewed at eBay Inc. in December 2013.

Interview Details – Very easy questions, took a small test to make sure you were able to listen and type data at the same time. The overall process was very easy. The only thing that I have not liked so far is the back ground check is very extensive and they require proof of a lot of things.

Negotiation Details – There was none... They tell you the pay and all that in advance.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
San Jose, CA

I applied through other source and the process took a day - interviewed at eBay Inc. in July 2009.

Interview Details – I was a seller on eBay. eBay contacted me via email about joining them for their new investigations team. They asked for my phone number to call me. The phone interview lasted for about 20 minutes. They told me I would hear for sure the next day. They emailed the next day and said welcome to the team.

Interview Question – Asked about experience.   Answer Question

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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Draper, UT

I applied online and the process took 2 weeks - interviewed at eBay Inc..

Interview Details – Before an interview, they email you with some tests. Typing test, Internet test, and a basic quiz. Then they have you write down references, and make sure these people KNOW about it, because ebay emails them right away for the references to take a quiz about you. After you pass all that you get an interview. I thought my interview went well, and they said the would get back to me in a few days after checking my background and credit......still no call.....still no email...nothing....I had 8 people from their background check department emailing me because NO ONE communicated....finally they told me I didn't get the position..after 2 weeks...

Interview Question – When did you have to break the rules to make a customer happy...   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Draper, UT

I applied through an employee referral and the process took 4+ weeks - interviewed at eBay Inc. in January 2011.

Interview Details – Had an interview over the phone asking basic questions. After phone interview I took a typing test and had a 1:1 interview. Very simple.

Interview Question – Describe a situation where you ran into confrontation with a co-worker and how you resolved it   Answer Question

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1 person found this helpful

Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4 weeks - interviewed at eBay Inc. in November 2011.

Interview Details – Called about 1 month after applying. Asked basic questions like describing an instance when you had to provide excellent customer service in a stressful environment and to describe strengths and weaknesses.

Interview Questions

Reason for Declining – Interfered with my school schedule

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