I applied through other source and the process took 3 days - interviewed at eGain Communications in February 2014.
Interview Details – 1 phone interview, 1 hour and a half in person interview .
Interview Question – Questions were pretty simple. A couple SQL questions and simple support scenarios. My only issue is with the later questions, interviewer seemed to want answers they required you to know how their support system is set up. Using Telnet, knowing what Server command and control they have set up to monitor the system status. Majority of my support work has been dealing with highly protected systems from classified government systems to highly secure cloud-based servers like the Amazon S3 servers. These systems use layers of security to protect them from hacker attacks. The use of scripting protocols and permission levels would be used, instead of the security laden connection tools such as telnet. I explained this to interviewer, which seemed to actually annoy him. He was hard to read. They were having a big support issue, and it looked like he had to take over to solve it. So interview became rushed at the end.
The interviewer I met about the SQL questions, was very friendly, and I impressed him very quickly with my SQL and advanced Data Modeling knowledge. He offered my a great compliment that I had the skills they really needed on their team. View Answers (2)
Interviewed at eGain Communications
Interview Details – They seriously tried to rake me over the coals. Have fun with Thomas Blume. It's his mission in life to give employees just as little as possible
Interview Question – Salary negotiations Answer Question
Negotiation Details – Very annoying. It took forever and I felt like I was constantly getting lowballed.
I applied online and the process took 5+ weeks - interviewed at eGain Communications in August 2013.
Interview Details – I applied through a job portal for an Engineering Project Manager position. Got a no consideration email since I don't have a java background. I pursued the technical recruiter who forwarded my resume and got me an interview.
Before the interview, the recruiter mentioned that I might be considered for a Project Management Associate position (which is a junior level PM position offering relatively less compensation compared to the EPM position) as I don't have a lot of project management experience.
Interview Details –
Telephonic - One round with the technical recruiter, one with the project manager, one with an executive who called from India. Got an invite for an onsite.
Onsite - 3 rounds with various executives. Asked me about my background, projects I have worked on, some project management questions about how would I handle certain situations,real work project planning, issues etc. Interview lasted for 2.5-3 hrs.
I followed up with them next week, I was told that they have selected someone else for the Engineering Project Manager position.
Couple of weeks later, they again got back to me for the associate role and offered me the job.
Interview Question – Questions regarding real work project management and coming up with estimates and predictions. Answer Question
Reason for Declining – The offered compensation was exactly what my current compensation is. No increment. The benefits were not great as well. No 401k, no medical insurance for spouse etc. Not so great reviews on glass door helped me make a quick decision.
I applied through an employee referral and the process took 2 weeks - interviewed at eGain Communications in September 2013.
Interview Details – 2 phone interviews and then a 3 1/2 hour face to face with many different people one after another where you explain the same exact story over and over
Interview Question – how would you pop a chat offer prior to the customer leaving the page Answer Question
Reason for Declining – reviews on glassdoor
I applied online and the process took 2 weeks - interviewed at eGain Communications.
Interview Details – One phone interview and two onsite interviews. Asked to write SQL queries: mainly just Select/ Update/ Delete/ Insert. (Joins). Good to know exception handling for J2EE app. (I.e being able to read and understand JVM logs; a plus if you can understand the flow from the logs given the source code). Have a good solid understanding of how a J2EE application would work. Flow from web browser http request to webservers to app servers to DB. Plus:
Interview Question – Question will mainly involve how you would solve a problem given some use case may not be work for an application. Answer Question
Negotiation Details – There wasn't a negotiation process. Entry level position
I applied through a recruiter and the process took 4+ weeks - interviewed at eGain Communications in February 2010.
Interview Details – Placement service provided my resume to the company. Met directly with the hiring manager for Regional Sales. Interview lasted about 90 minutes.
Interview Question – Very detailed questions about the industry and my background. View Answer
Negotiation Details – Verbal offer followed by a written offer. Straightforward process. Good base and commission structure.
Very Easy Interview
I applied through a staffing agency and the process took a day - interviewed at eGain Communications in March 2013.
Interview Details – Called me for a in-person interview. The recruiters have no idea about interview. They have 60% done with offshore in India. They are cheap. Not market salary. They finished all the interview and at the end guy is saying we are looking for sql server dba and you are excellent oracle dba :) I didn't mention a single word of sql server on my resume. There is a SVP who doesn't know how to frame a question for interview. Wasted one day of my time. Avoid this company and save your time.
Interview Question – None. Answer Question
I applied through college or university - interviewed at eGain Communications in November 2012.
Interview Details – No phone interview. Only on-site interview.
Interview Question – How to find repeated numbers in 100 numbers? Answer Question
I applied online and the process took 1+ week - interviewed at eGain Communications in October 2012.
Interview Details – HR was good. interviewers were pathetic. two guys who interviewed me, for first 5 mins they debated who will ask question. then one guy who was expert in database asked me all questions on database and nothing else. Interviwers dont know how to interview. Hiring manager didnt show up after first two people finished.. dont have courtessy as well
Interview Question – internals of indexes in databases. Answer Question
Very Difficult Interview
I applied through a recruiter and the process took 2 days - interviewed at eGain Communications in April 2010.
Interview Details – The interview went well. They spent time reviewing my resume and asked some standard situational questions. They went one by one over all of my past jobs. The situational questions were questions like: tell me a time when you… what you do if….. We talked about the future plans of the company. They asked me about sales. They asked me about what I was looking for.
Interview Question – What do think about the future of our space. Answer Question
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