Empathy Interview Questions

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“If a customer called in after they've dropped their Macbook. How would you fix this?”

“I always consider the feelings of others before I make a decision.”

“If you were handling a very irate customer who was ranting and using obscene language how would you handle it? Is it okay to get frustrated and angry?”

“Give a detail example of de-escalating a customer who was very angry. Give the scenario, what the problem was, what you did, the resolution and how it was resolved.”

““I want you to explain something to me. Pick any topic you want: a hobby you have, a book you’ve read, a project you worked on–anything. You’ll have just five minutes to explain it. At the beginning…”

15 of 5 Interview Questions