Front Desk Agent Interview Questions

(Posted anonymously by job candidates)

113 Interview Questions: 2130 of 113 Sort by  

Mar 27, 2014

Interview Question for Anonymous at Hilton Worldwide:

“Why do you want this position? Tell me about a time when you tried something and failed? What did you learn? How would you do things differently next time?A guest approaches you, and apparently in…”


Mar 16, 2014

Interview Question for Front Desk Agent at Marriott:

“basic questions”


Mar 13, 2014

Interview Question for Front Desk Agent at Marriott:

“All questions were predictable about past employment challenges (basic STAR method)”


Mar 10, 2014

Interview Question for Front Desk Agent at Marriott:

“What are your weaknesses? *this was worded a bit differently but same idea”


Mar 10, 2014

Interview Question for Front Desk Agent at Extended Stay America:

“If a pre-booked guest wanted a nonsmoking room but the only availability was smoking, how would you handle the situation?”


Mar 8, 2014

Interview Question for Front Desk Agent at Kimpton Hotels & Restaurants:

“How have you gone above and beyond for a guest/customer in your past jobs?”


Mar 8, 2014

Interview Question for Front Desk Agent at Kimpton Hotels & Restaurants:

“How am I creative in my professional and personal life?”


Mar 7, 2014

Interview Question for Front Desk Agent at Thompson Hotels:

“Its more of trying to remain focused while the person interviewing looks like she never brushed her hair.”


Mar 6, 2014

Interview Question for Front Desk Agent at Sheraton:

“Name a time where you had to deal with an unhappy customer and what steps you took to handle the situation.”


Mar 6, 2014

Interview Question for Front Desk Agent at Hilton Homewood Suites:

“There really were no difficult or unexpected questions. Just general, basic ones. "Why do you want to work in hospitality?" "What about you makes you think you will be successful at this job?"”