Front Desk Clerk Interview Questions

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“How do you deal with difficult people”

“Name a time you went above and beyond to satisfy a guest”

“It all sounded too good.”

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“What would you do if it's late at night, 11pm, when you're about to leave for work and a guest complains his room is dirty, you give him another room, and that room is still dirty. What would you do?”

“The questions were all typical.”

“what can you do to improve our hotel”

“If I could start tomorrow because they needed immediate position filled, except the position only paid 10 USD?”

“If you have 40 rooms available (out of 44) when is it okay to offer a discount?”

“Wanted to know if I have computer and people skills.This was a must.Plus did I work well as a close knit family network.”

“There are high expectations for the Marriott brand, and if offered the job, you would be the "face" of the hotel. How does this knowledge affect you? As in, will it affect your performance…”

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