Geek Squad, Counter-Operations Agent (COA) Interview Questions

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“Explain the concept of a hard drive and memory to a really old lady and what does it mean if a hard drive crashed?”

“What was your worse job you ever had and why?”

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“What will you do if a customer is upset that his device isn't ready for pickup? (GM QUESTION)”

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“How would you handle a situation with an angry customer?”

“Customer service questions and technical questions”

“What Skills and knowledge do you have working at GeekSquad”

“They asked me to sell a pen...Pretty typical.”

“Name a time you had to deal with an irate customer, and how you handled it.”

19 of 9 Interview Questions