Global Customer Support Interview Questions

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“You’re in a room with three light switches, each of which controls one of three light bulbs in the next room. Your task is to determine which switch controls which bulb. All lights are initially off…”

“Why Global Customer Support and not something else?”

“How would you measure metrics for success in Customer Support?
What's the difference between good Customer Support and excellent Customer Support?”

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“How would your last manager describe you?”

“difference between good and great customer service”

“How would you deal with an irate caller?”

110 of 32 Interview Questions