Guest Service Agent Interview Questions

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“How does your previous experience relate to this position?”

“If the guests do not happy when staying at our hotel and when they check out they complain about the room, the service and asking for not being charged, what should you do?”

“If you were assisting a guest and the guest relations phone starts to ring, how would you handle the situation?”

“It was very easy. Could tell management wasnt even sure HOW to interview.”

“How would you handle an irate guest?”

“Give me an example of your leadership skills.”

“Give me one situation where you gave your best guest service.”

“Tell me about a time you successfully handled a guest conflict at your internship?”

“What can you bring differently to our team?”

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