Guest Service Representative Interview Questions

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“name one situation where you couldnt please an angry guest, how did you handle the situation? please note that stating that you have never had a guest leave unhappy is not an option”

“This is a summer-temporary position, but there may be a couple full time, benefit-eligible positions open at the end of the summer. What makes you different than the last applicant and why should we...”

“Where do you see yourself in one year?”

“Have you ever had an experience where you anticipated the customers needs?”

“What is your expectation of pay”

“Will a sporadic schedule work for you?”

“Are you open to change?”

“An angry customer calls. They can't go on their trip. They want their money back. What do you do?”

“Can you handle pressure”

“What am i looking from this job?”

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