Guest Services Interview Questions

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“name one situation where you couldnt please an angry guest, how did you handle the situation? please note that stating that you have never had a guest leave unhappy is not an option”

“Why should we hire you?”

“Give examples of a time that you had to overcome a difficult situation, a detailed example.”

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“What are your weaknesses?”

“Explain a problematic situation and how you went about resolving it? Have you ever had problems with you manager and how did you resolve it? What is the difference in the level of service here at the…”

“What would I do if they offered me a positon that is 3rd shift (working 11pm -9am).”

“If a customer comes up to you angry with how their food turned out and how they wanted you to fix it, the manager tells you to do something, and a team member yells at you to do something else all at…”

“"How would you handle being scheduled to work with a co-worker you didn't get along with?"”

“"Describe one time that you (as a worker) had to fight for something in the workplace."”

“If you were one the panel members who would you choose? (remember, you are seating there along with another 4 people like you)”

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