Guest Services Interview Questions

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“Have you ever had an experience where you anticipated the customers needs?”

“What are your weaknesses?”

“How would you behave with difficult customers/members?”

“What have you done and gone out of your way to help someone?”

“Will a sporadic schedule work for you?”

“Are you open to change?”

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“Tell me about a time you went above and beyond in your last position and how doing so provided a positive experience for the guest/associate/manager?”

“Are you bilingual?”

“An angry customer calls. They can't go on their trip. They want their money back. What do you do?”

“Do you have reliable transportation?”

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