Guest Services Representative Interview Questions

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“Do you have any questions for me?”

“name one situation where you couldnt please an angry guest, how did you handle the situation? please note that stating that you have never had a guest leave unhappy is not an option”

“This is a summer-temporary position, but there may be a couple full time, benefit-eligible positions open at the end of the summer. What makes you different than the last applicant and why should we…”

“Where do you see yourself in one year?”

“Have you ever had an experience where you anticipated the customers needs?”

“Would I be willing to change my appearance if I was hired?”

“Why do you want to work for Massage Envy?”

“Will a sporadic schedule work for you?”

“Are you open to change?”

“An angry customer calls. They can't go on their trip. They want their money back. What do you do?”

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