Helpdesk Analyst Interview Questions

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“None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I...”

“Give an example of how you handled a difficult customer in the past.”

“What is the loopback address?”

“Why should I waitt for two months to hire you?”

“how do you change the hostname on a Windows pc?”

“Attempting to understand why the CTO/CEO became very inhospitable as soon as he walked into the room before either of us spoke one word?”

“none, the interview was pretty standard and all the questions are expected”

“Have I ever used Active Directory?”

“Tell me a little about your IT and Customer Service experience”

“If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something...”

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