Helpdesk Analyst Interview Questions

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“None of the questions were unexpected. They were all normal interview questions in my eyes.”

“How would you handle a difficult customer”

“No difficult or unexpected questions - all technical or telephone etiquette”

“How would you troubleshoot a VPN connection problem”

“No difficult or unexpected questions”

“What steps do you take if a user is not able to print”

“Describe some troubleshooting steps you would take if a client reports they are not able to establish any network connectivity.”

“How do you handle a difficult support issue with an irate customer?”

1119 of 19 Interview Questions