Helpdesk Support Interview Questions

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“How much experience do you have in this field?”

“What was the most difficult situation you've dealt with in your career”

“Users can't access the Internet. Check to see if the Proxy settings in IE and Mozilla are set to Automatically discover. then troubleshoot ipconfig commands from there after you've done the basic…”

“What are examples of why you believe to be a hard worker”

“Are you willing to learn ?”

“What was the serial# on the Enterprise Ship (Star Trek). No Joke.”

“Basic Help Desk troubleshooting (what to do when your monitor goes out, when the router dies, etc.)”

“Tell me about yourself”

“Do you have any experience with Progress DB?”

“since it wasa helpdesk and support position,no detailed technical questions were asked and there were no unexpected surprises”

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