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Applebee's Serverer Interview Question

I interviewed in Suffolk, VA and was asked:
"how would you deal with an upset guest."
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Part of a Serverer Interview Review - one of 181 Applebee's Interview Reviews

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LAST...Listen, Apologize, Solve, and Thank.

Listen to what the issue is and what you can do to fix it, this is important so that you know what to apologise for later.

Apologize, it doesnt matter what it is apologize for it and promise to resolve the issue.

Solve, get managment involved let them know the issue and ask them what is the best way to handle the situation.

Thank them for their patientce and understanding, just make sure that they are a valued guest and invite them to come back again
- Interview Candidate on May 14, 2012 Flag Response

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