Interview Question

Interview Suffolk, VA

how would you deal with an upset guest.


Interview Answer

1 Answer


LAST...Listen, Apologize, Solve, and Thank. Listen to what the issue is and what you can do to fix it, this is important so that you know what to apologise for later. Apologize, it doesnt matter what it is apologize for it and promise to resolve the issue. Solve, get managment involved let them know the issue and ask them what is the best way to handle the situation. Thank them for their patientce and understanding, just make sure that they are a valued guest and invite them to come back again

Interview Candidate on May 14, 2012

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