iContact Interview Questions

Updated May 27, 2015
7 Interview Reviews

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  1.  

    Customer Service Interview

    Anonymous Interview Candidate in Morrisville, NC
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeksinterviewed at iContact (Morrisville, NC).

    Interview

    The process was a lengthy one with multiple interviews, and then a panel interview that had several people in one interview session. The whole process was a little bit frustrating, actually. When people apply for positions, they don't expect to burn the road up more than a few times, wasting gas on an interview when they may not even be hired. Sorry, this ain't Cisco and FAR from a $100K job, so all that ain't necessary! I understand they are looking for "top talent," but in order for you to attract it, you should be offering TOP COMPENSATION.

    Interview Questions

    • Besides standard interview typical qualification questions such as describing last position, etc., some people actually asked a few personal questions that I'm certain are illegal (i.e. what do you like to do to have fun outside of work?) Like, none of your business. Not that I am adverse to working an an environment where people are friendly, but I could already see the culture when we toured the office, so I didn't need to feel that pressure during an interview. I should have realized then that this environment would be more like a college dorm than a professional work space. Friendships take time to develop (if they even do at work) so don't be so intrusive.   1 Answer

    Negotiation

    Their salary range stinks. I had to fight to get the top 25%.

  2.  

    Senior SEO Manager Interview

    Anonymous Employee in Morrisville, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    interviewed at iContact (Morrisville, NC) in August 2011.

    Interview

    It was like any other interview process, very courteous and professional. There was concern raised when they asked me if I went down their slide and I said that I wasn't interested. I sat in a board room and there were six people in the interview. I went on with my presentation and was asked a couple of questions. Then I was given the "we'll let you know" bit and shown the door.

    Interview Questions

    • Why I didn't want to go down the slide.   1 Answer
  3.  

    Technical Support Tier2 Interview

    Anonymous Interview Candidate in Morrisville, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at iContact (Morrisville, NC) in May 2011.

    Interview

    Interview process was very easy, had great interview and later excepted a position offered

    Interview Questions

    • Was asked how to make a PBJ sandwich.   1 Answer

    Negotiation

    Was able to negotiate the salary alittle bit.

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  5.  

    Product Manager Interview

    Anonymous Employee in Raleigh, NC
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at iContact (Raleigh, NC) in December 2010.

    Interview

    This is a really promising company that makes a great product. They are forward thinking and young but also seem to be suffering from growing pains...I loved the energy and personality of the team but they just didn't have it together. First onsite interview after multiple phone interviews consisted of six, 30 minute meetings with various employees and department heads. Manager of User Experience, Director of Product Management, tag team of Product Managers, Director of Marketing. The 30 minute meeting were all the same with the same introductory questions and the result was a number of not-very-meaningful-discussions. iContact was hiring for several related positions and the responsibility set was totally a moving target; there was no strong vision conveyed by anyone. They look like a hip young startup that's trying to figure out how to be a large company. Trying to add organizational layers on the fly. Perhaps much of this will be worked out quickly. Product Manager salary approx 100k with superb benefits. 3 weeks vacation and various other perks

    Interview Questions

    • Unexpected question: Can you give me a detailed overview of your personal goals and the ways they have impacted your professional experience/ career?   Answer Question
  6.  

    Inside Sales Interview

    Anonymous Employee in Cary, NC
    Declined Offer
    Negative Experience
    Average Interview

    Application

    The process took 3 daysinterviewed at iContact (Cary, NC) in December 2010.

    Interview

    Was kind of interesting. Had to meet the managers (two of them) and then also interview w the team. Some say that this is a good thing, as you would hope that the team would have great insight as to whether or not someone could make it in the job... the problem was that most of the people I met with were new w in the last 6 months... and they actually didn't think I'd cut it. Oddly enough the managers liked me and offered me a position w in the hour of the interview... but the team didn't so the offer didn't stand. I'd say that I disagree w the managers viewpoint that their 'experienced' team members had more insight than they did into my capabilities. The recruiter was amazingly nice and couldn't believe the team didn't like me.

    Interview Questions

    • tell about a certain position on your resume (they would name a certain job or leadership area)?   1 Answer

    Reasons for Declining

    It was a mixed bag, the managers liked me (plus) but the team didnt (minus) plus I could have made more of a stir about the whole situation but just decided that this place is a big corporate ship moving the way it wants to move and my splashing around in the water wasn't going to change the direction. They may have free bagels on monday but in my opinion they are still a massive corporate cubicle. Decent people from whom I met, but I wouldn't say anything is extraordinary about the lower levels of the company. I think the executives probably have a great vision for the company but by the time you reach the bottom of the pyramid you just get lost. Plus they have a harder time keeping all of their top salesmen bc they don't pay them enough commission (can't earn 6 figures). It's not a totally crappy company but it's not a barrel of excitement either. It's a steady place to work with all that it means.

  7.  

    Support Interview

    Anonymous Interview Candidate in Morrisville, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at iContact (Morrisville, NC) in January 2010.

    Interview

    Extremely efficient interview process. After submitting my resume, was contacted within 1 business day. There was a preliminary online competency test, followed by a brief phone conversation where we scheduled the interview. The interview was scheduled for the following Monday. During the interview I was introduced to several members of the management. Although a bit nerve-racking (as any interview is) the process was organized and everyone was cordial

    Interview Questions

    • How many professional piano tuners are there in the united states? Explain the logic you used to get to your answer   1 Answer
  8.  

    Account Management Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at iContact.

    Interview

    There was an initial phone interview with a recruiter, followed by two in-person interviews. First with the head of AM and one of her team leads, and then again with various other team members and leads.

    Interview Questions

    • Very interested in why I was leaving my job after less than two years there. This caught me off guard.   Answer Question
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